Medallia

About

Customer experience and feedback management platform with capabilities for feedback collection, customer journey analytics, surveys, and multi-channel experience management

Sovereignty Score

out of 100

Data completeness32% (Minimal)

Score relies on pessimistic defaults for missing fields

Jurisdictional(25%)

Significant foreign legal exposure risk

Jurisdiction: United States (EU adequacy decision)
No foreign parent provider
Five Eyes intelligence alliance exposure
US CLOUD Act applies (US can compel data access regardless of storage location)

Ownership(20%)

Significant foreign ownership or control risk

Ownership structure not documented (Submit verified data to improve this score)
Publicly traded
Acquisition risk unknown (assumed high) (Submit verified data to improve this score)

Governance(20%)

Infrastructure/SaaS service - OSS governance metrics not applicable

Private infrastructure company (no OSS governance)

Portability(15%)

Some portability options available

SaaS only (no self-host option)

License(10%)

Restrictive licensing or license instability concerns

Proprietary/closed source
SaaS service (license stability not tracked)

Community(10%)

Infrastructure/SaaS service - community metrics not applicable

No GitHub repository (SaaS/infrastructure service)

How missing data affects scores Submit data corrections

Provider

Medallia Inc.

Quick Facts

Jurisdiction: United States
Deployment: SaaS