Service Management Group

About

Customer experience measurement, employee engagement, social monitoring, and brand research platform

out of 100

Data completeness32% (Minimal)

Score relies on pessimistic defaults for missing fields

Jurisdictional(25%)

Significant foreign legal exposure risk

Jurisdiction: United States (EU adequacy decision)
Parent provider in United States (CLOUD Act risk) (Brentwood Private Equity, LLC)
Five Eyes intelligence alliance exposure
US CLOUD Act applies (US can compel data access regardless of storage location)

Ownership(20%)

Significant foreign ownership or control risk

Mixed ownership (<30% non-EU)
Funding stage unknown (assumed late-stage VC) (Submit verified data to improve this score)
Acquisition risk unknown (assumed high) (Submit verified data to improve this score)

Governance(20%)

Infrastructure/SaaS service - OSS governance metrics not applicable

Portability(15%)

Some portability options available

License(10%)

Restrictive licensing or license instability concerns

Community(10%)

Infrastructure/SaaS service - community metrics not applicable